On-Site Technical Support & Help Desk Operations

The contract seeks qualified providers to deliver Tier 2 and Tier 3 help desk support, user training, and on-site technical assistance at the Pentagon, covering both routine operations and peak demand periods. Services must be available during normal business hours and capable of scaling during surge events to ensure continuous operational support for critical defense systems and personnel. The work location is designated as Wright Patterson AFB with a zip code of 45433, though the primary performance site is the Pentagon, indicating the need for flexible, mobile, and secure on-site presence in a high-security federal environment. The contract is classified as a subcontract under NAICS code 541519, which covers other computer-related services, and is posted by the Department of Defense through the FA8770 Aflcmc Gbk office. Proposals are due by May 8, 2026, at 7:00 PM, with the solicitation posted on April 27, 2026. There is no set-aside designation provided, meaning the opportunity is open to all eligible entities. The nature of the work demands technical expertise in enterprise IT systems, strong communication skills for user training, and the ability to operate in a highly regulated, mission-critical setting with stringent security and compliance requirements.