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This Government Contract opportunity from Department Of Defense was posted on May 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

On-Site Technical Support and Help Desk Services

Closed
Federal

Contract Overview

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This contract entails providing Tier 1 and Tier 2 on-site technical support and help desk services for Lenel security systems, focusing on user assistance, access card provisioning, lockout resolution, and system diagnostics. The services are required to be available 24/7, ensuring continuous operational support with adherence to established service level agreements. The contract is a subcontract opportunity posted by the Department of Defense through the Navsup Flt Logistics Center located in Norfolk, Virginia, with a focus on maintaining the integrity and functionality of security access systems. The solicitation was posted on May 1, 2026, with responses due by May 11, 2026. The work will take place on-site in Norfolk, specifically servicing the Lenel systems utilized by the Department of Defense. The contract falls under the NAICS code 541512, which pertains to computer systems design services, highlighting its technical and specialized nature. This role is critical for ensuring seamless security operations and prompt technical issue resolution within the Department of Defense environment.

General Info

Provide 24/7 Tier 1 and 2 on-site support for Lenel security systems at DoD Norfolk.

Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

Norfolk, VA, 23511, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Navsup Flt Logistics Ctr Norfolk
Office AddressN/A
ContactsNo contact information available

Full Description

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Tier 1 and Tier 2 on-site technical support for Lenel systems, including user assistance, access card provisioning, lockout resolution, and diagnostics with 24/7 availability and SLA compliance.