On-Site Technical Support and System Monitoring

The contract requires the provision of continuous 24/7 monitoring, troubleshooting, and on-demand technical support for the nurse call system at the Sheridan VA Medical Center in Wyoming, with a required performance location in Sheridan, 82801. The services must ensure uninterrupted functionality of the system to support patient safety and staff responsiveness at all times, with immediate intervention available for any system failure or alert. The scope encompasses real-time oversight, rapid diagnostic response, and field-based technical remediation to maintain compliance with medical facility operational standards. This subcontract, classified under NAICS code 811212, is managed by the Department of Veterans Affairs through the Network Contract Office 19 and was posted on July 22, 2026, with proposals due by August 6, 2026. The work must be performed on-site to enable prompt physical access to equipment and integration with existing hospital infrastructure. While no set-aside designation is specified, the contractor is expected to meet all federal requirements for service delivery and system reliability critical to veteran healthcare operations.