Ongoing Support & Operations

The contract titled Ongoing Support & Operations requires the provision of continuous monitoring, maintenance, and Tier 2 and Tier 3 user support for a data analytics platform. This includes prompt incident response, system performance tuning, and ongoing operational tasks to ensure the platform remains stable, secure, and efficient. The scope emphasizes proactive and reactive support activities aimed at minimizing downtime and maximizing system reliability for end users across the organization. The contract is classified as a subcontract under NAICS code 541511, indicating it falls within the category of Custom Computer Programming Services. It was posted on July 23, 2026, with a response deadline of July 30, 2026, at 2:30 PM. The place of performance is located in Charleston, West Virginia, and the contracting entity is the state of West Virginia through its designated agency organization. All work must be executed in alignment with state-specific operational standards and timelines, with no set-aside provisions indicated.