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Ongoing Technical Support & Help Desk Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract involves providing Tier 1 and Tier 2 technical support services for Learning Management System (LMS) users at nine Veterans Affairs Medical Centers. Key responsibilities include help desk operations, troubleshooting technical issues, resolving support tickets, and system monitoring to ensure smooth LMS functionality. The contract is identified as a subcontract under the title "Ongoing Technical Support & Help Desk Services," associated with the Department of Veterans Affairs through the NETWORK Contract Office 4 (36C244). The scope of work is focused on delivering continuous assistance to end users within these medical centers, ensuring that any LMS-related technical problems are promptly addressed to maintain operational efficiency. The place of performance is listed as Lebanon, and the contract falls under the NAICS code 541519, which pertains to other computer-related services. This arrangement supports the VA's mission by enhancing the usability and reliability of its training and learning management platforms for healthcare staff.

General Info

Provide Tier 1 and 2 LMS technical support for nine VA Medical Centers, ensuring system functionality.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Lebanon, PA, USA

Set-Aside

NONE

Documents

This scope was carved out of 36C24426A0022.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Award Notice | AcuStaf Labor Management Software - Licensing , training, implementation | VISN 04 VA Medical Centers

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedApr 27

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 technical support for LMS users across nine VA Medical Centers, including help desk operations, troubleshooting, ticket resolution, and system monitoring.

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