Operations and Maintenance (O&M) – 2nd/3rd/4th Level Support

The contract involves providing operations and maintenance services at the 2nd, 3rd, and 4th level support tiers, focusing on post-deployment tasks such as performance monitoring, release management, and ongoing software maintenance. It is structured as a subcontract under the Bureau of Industry and Security within the Department of Commerce, with a potential duration of up to five years through option periods. The solicitation was posted on May 20, 2026, with proposals due by June 24, 2026. This opportunity is categorized under NAICS code 541519, which pertains to other computer-related services. While specific details about the location of performance and points of contact are not provided, the contract emphasizes continuous support to ensure the deployed systems operate efficiently and receive timely updates and fixes. The contract scope reflects a commitment to maintaining high levels of system availability and reliability over the duration of the agreement.