This Government Contract opportunity from Department Of Veterans Affairs was posted on July 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Post-Go-Live Support and Help Desk Services

Closed

Federal

Submission Closed07/02/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract titled Post-Go-Live Support and Help Desk Services requires ongoing technical support, troubleshooting, and user assistance following system deployment, encompassing Tier 1 and Tier 2 support functions, incident ticketing, and escalation management to ensure continuous operational reliability. The scope is focused on delivering timely and effective help desk services to resolve system issues, assist end users, and maintain system performance after the initial go-live phase. This subcontract is issued under the NAICS code 541519 for other computer-related services and is managed by the Department of Veterans Affairs through the 244-NETWORK Contract Office 4. The place of performance is located in Pittsburgh, and the solicitation was posted on July 2, 2026, with a response deadline of the same day at 8:00 PM Eastern Time. While specific terms like set-aside status and point of contact are not provided, the contract emphasizes structured support processes and accountability in delivering post-deployment services to a federal agency.

General Info

Post-go-live technical support and help desk services for VA in Pittsburgh, Tier 1 and Tier 2 incident management.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Pittsburgh, PA, USA

Set-Aside

NONE

Documents

This scope was carved out of 36C24426Q0754_1.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

VISN 4 Hub Specimen Collection Software System Brand Name for Reference: Medicopia

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJul 2

subcontract

Response DeadlineJul 2

Deadline has passed

Submission Closed

07/02/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Ongoing technical support, troubleshooting, and user assistance after system deployment, including Tier 1/Tier 2 support, ticketing, and escalation management.