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Prescriber Order Support Call Center

Active

State & Local

Response Deadline11/24/2026, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Prescriber Order Support Call Center is a subcontract opportunity with the New York State Department of Health focused on providing essential support services for medical prescribers. The selected provider will operate a call center to process manual and online orders and manage practitioner profile updates, including changes to addresses, phone numbers, and specialty codes. These operations will be conducted using CRM software and VoIP telephony through a secure order entry portal, ensuring all activities adhere to strict HIPAA compliance and NYS DOH standards. This project falls under NAICS code 622110 and is designed to support prime contractors in delivering efficient prescriber support. Interested parties should note that the response deadline is November 24, 2026. The contract emphasizes the secure handling of medical data and the seamless delivery of order processing services to maintain the integrity of healthcare provider information within the state.

General Info

HIPAA-compliant call center for NYS DOH prescriber order processing and profile management.

Agency

New York → NYS Department of Health

NAICS

622110 - General Medical and Surgical Hospitals

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 2139878.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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AI Contract Breakdown

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 14

subcontract

Response DeadlineNov 24

Submission deadline

Response Deadline

11/24/2026, 05:00:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyNew York → NYS Department of Health

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → NYS Department of Health

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a call center for prime contractors on NYS Dept. of Health projects to assist medical prescribers. Processes manual and online orders and manages practitioner profile updates for address, phone, and specialty codes. Utilizes CRM software and VoIP telephony via a secure order entry portal. Adheres to HIPAA compliance and NYS DOH standards. Delivers order processing and prescriber support services.

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