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This Government Contract opportunity from Department Of State was posted on April 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Quality Assurance & Performance Monitoring

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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This contract involves the development and implementation of a Quality Assurance Surveillance Plan (QASP) aimed at monitoring key performance indicators such as complaint rates, claims processing times, and overall service quality. It is structured as a subcontract under the NAICS code 541611, which typically relates to administrative management and general management consulting services. The contract is issued by the US Embassy in Freetown through the Department of State, emphasizing the importance of maintaining high standards of service delivery in this location. The solicitation was posted on April 20, 2026, with a response deadline set for May 18, 2026, at 4:00 PM. While specific details like the solicitation number, set-aside status, and agency contact information are not provided, the primary focus remains on performance monitoring through systematic quality assurance. The place of performance is in Freetown, underscoring a local engagement for contract execution. This opportunity invites qualified subcontractors to ensure the effective tracking and enhancement of service metrics to support the Embassy's operational goals.

General Info

Development and implementation of QASP subcontract to monitor service quality for US Embassy Freetown.

Agency

Department Of State → US Embassy FreetownView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Freetown, SL-W, SLE

Set-Aside

NONE

Documents

This scope was carved out of 19SL2026R001.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HEALTH INSURANCE SERVICES SOLICITATION

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Freetown
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of State → US Embassy Freetown
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Development and execution of a Quality Assurance Surveillance Plan (QASP) to monitor KPIs such as complaint rates, claims processing times, and service quality.

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Health Insurance Synopsis
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