R408--VIC Application and Data Quality Support Follow On (VA-26-00071851)

The Department of Veterans Affairs issued a Sources Sought / Request for Information under solicitation number 36C10X26Q0196 to gather market research for the Multi-Channel Technologies Veterans Identification Card Application Processing, Help Desk / AskVA Support, and Data Quality Support requirement, with a 100% Service-Disabled Veteran-Owned Small Business set-aside under NAICS code 561110. The requirement sought contractor support for administrative functions related to Veterans Identification Card operations, including application processing with a target performance rate exceeding 95 percent, Help Desk and AskVA support requiring 100 percent response within three business days, and data quality assurance with accuracy greater than 98 percent. The work would involve project management, monthly reporting, transition-in and transition-out planning, and business continuity measures, all while ensuring strict compliance with VA information security and privacy standards, including a prohibition on storing, accessing, or transmitting any data outside the United States. Responses had to come from certified SDVOSBs in good standing with the SBA, with current SAM.gov registration, and were required to include company details, past performance examples, and confirmation of small business and SDVOSB status within a ten-page limit submitted electronically by July 17, 2026. Amendment 0001, issued on July 8, 2026, officially canceled and closed the notice after the Government determined that sufficient responses had been received to complete its market research and inform future acquisition planning. No solicitation, request for proposal, or award will result from this notice or its amendment, and no further responses are being solicited or accepted. All previously submitted responses will be retained for use in refining the requirement and developing an acquisition strategy. The anticipated contract type is firm-fixed-price with an estimated staffing level of 16 FTEs, including one designated Key Personnel as Project Manager or Supervisor, and performance is expected to be primarily virtual or at the contractor’s U.S.-based facility. The contract structure, if awarded, would include a twelve-month base period, a thirty-day transition-in phase, and three twelve-month option periods, subject to limitations on subcontracting requiring at least 50 percent of personnel costs to be incurred by the SDVOSB or its similarly certified joint venture partners. The Government does not reimburse respondents for any costs incurred in preparing submissions, and all terms of the original notice are nullified except those referenced in the cancellation notice. Point of contact