R499--Employee Assistance Program (EAP) EAP services for employees and immediate family members for emotional support and grief counseling.

Solicitation 36C10D26Q0174 is a request for quotations issued by the Department of Veterans Affairs, Veterans Benefits Administration, to provide Employee Assistance Program (EAP) services for 1,356 employees and their immediate family members at the Winston-Salem VA Regional Office in North Carolina. The contract is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and follows a base period of one year from October 1, 2026, to September 30, 2027, with four optional extension years based on performance. The primary objective is to provide confidential emotional support and grief counseling to enhance employee well-being and job performance. The scope of work requires the contractor to provide 24/7 telephonic services, in-person counseling for up to six sessions per issue, unlimited diagnostic problem assessment visits, and referral services for specialized care. Professional staff must be available for emergency crisis response 24 hours daily, with appointments scheduled within three working days. The contractor is also responsible for providing informational materials such as brochures and wallet cards. Strict confidentiality standards are mandated in accordance with the Privacy Act of 1974 and 42 USC Section 290dd-2, requiring records to be kept in secured locked files. Award evaluation is based on technical capability, past performance, and price, with technical and past performance combined carrying approximately equal weight to price. Offerors must provide a completed SF1449, SAM UEI number, and at least one reference demonstrating relevant experience. Payment will be made monthly in arrears via electronic funds transfer. Additionally, the contractor must adhere to subcontracting limitations, ensuring that no more than 50 percent of the government payment is paid to firms that are not certified SDVOSBs or VOSBs.