R699--Salem VAMC Telephone Switchboard Operators

The Department of Veterans Affairs, through Network Contracting Office 6 (36C246), has awarded a firm-fixed-price contract valued at $1,232,304.15 for on-site telephone switchboard operator services and administrative support at the Salem VA Medical Center in Salem, Virginia. The solicitation, numbered 36C24626Q0239, was issued under a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, requiring the contractor to be a verified SDVOSB in SAM.gov and perform at least 51% of the work. The contract was awarded to INNOVATION AT WORK, INC., which must maintain active registration in both SAM.gov and the VA Financial Service Center’s Customer Engagement Portal. Performance is to occur entirely on-site at the Salem VA Medical Center, with no options or extended delivery periods indicated. The award date was May 11, 2026, following a solicitation response deadline of April 21, 2026, and submissions were required electronically via email to the contracting officer, Satasha Stewart. The NAICS code 561421 applies, with a size standard of $19 million in annual receipts. The contract does not include explicit performance metrics, inspection criteria, detailed pricing line items, or specified invoicing mechanisms, though payments are expected to be processed through the VA Financial Service Center. No contracting officer’s representative is identified in the award documentation, and while a subcontracting plan is required to demonstrate compliance with the 51% performance threshold, no plan details are provided in the available records. The solicitation did not specify packaging, marking, security clearance, key personnel, or other special technical requirements, and the evaluation approach is consistent with a lowest price technically acceptable (LPTA) methodology, though no formal evaluation factors or weights were disclosed.