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Recurring VTC Fleet Maintenance and Help Desk Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the Department of the Treasury's IT Strategy and Modernization office focuses on providing recurring VTC fleet maintenance and help desk support in Washington. The scope of work includes delivering technical support and OEM warranty management for prime contractors, encompassing phone and online assistance, troubleshooting across all room tiers, and hardware removal for end-of-life refreshes. To ensure quality delivery, the contractor must provide maintenance logs and resolved support tickets. Qualified providers must hold manufacturer-validated credentials for Crestron, Polycom, and Q-SYS, and personnel must possess MBI clearance for all on-site activities. This opportunity is designated as a Total Small Business Set Aside under NAICS code 811212. The response deadline for this requirement is September 14, 2026.

General Info

VTC maintenance and help desk support for Treasury IT, due September 14, 2026.

Agency

Department Of The Treasury → It Strategy And ModernizationView Agency

NAICS

811212 - Computer and Office Machine Repair and MaintenanceView NAICS

Place of Performance

Washington, DC, USA

Set-Aside

SBA

Documents

This scope was carved out of 205AE9-26-Q-00053.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IRS Audio-Visual (AV) and Video Teleconferencing (VTC) Enterprise Systems Integration, Support, and Maintenance Master IDIQ

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Organization & Contact Information

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AgencyDepartment Of The Treasury → It Strategy And Modernization
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of The Treasury → It Strategy And Modernization
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Office AddressN/A
ContactsNo contact information available

Full Description

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Performs technical support and OEM warranty management for prime contractors on Treasury IRS VTC fleet projects. Provides phone and online technical assistance, troubleshooting for all room tiers, and hardware removal for end-of-life refreshes. Requires manufacturer-validated credentials for Crestron, Polycom, and Q-SYS. MBI clearance required for on-site work. Delivers maintenance logs and resolved support tickets.

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Same NAICS industry code

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NAICS: 541519
New
Federal
IRS Audio-Visual (AV) and Video Teleconferencing (VTC) Enterprise Systems Integration, Support, and Maintenance Master IDIQ
Solicitation # 205AE9-26-Q-00053
The Department of the Treasury, Internal Revenue Service, is soliciting proposals under solicitation 205AE9-26-Q-00053 to establish up to three Multiple-Award Indefinite-Delivery Indefinite-Quantity (IDIQ) contracts. This 100% Total Small Business Set-Aside under NAICS 541519 provides turn-key, OEM-supported audio-visual and video teleconferencing solutions for approximately 410 conference rooms nationwide. The scope includes procurement, installation, staging, maintenance, troubleshooting, and technology refresh cycles, specifically utilizing brand-name components from HP/Poly, Crestron, Q-SYS, AVer, and Microsoft Teams Rooms to ensure interoperability. The total maximum ordering value is 24,746,987.96 dollars over a five-year lifecycle with one six-month option period. The procurement follows a strict two-phase submission process. Phase 1 requires the submission of brand authorizations, a cybersecurity addendum, and specific native Excel matrices by September 14, 2026. Only vendors who pass this initial gate will be invited to Phase 2, which requires a blinded technical narrative, past performance documentation, and a price proposal due by October 12, 2026. The government intends to award contracts based on initial submissions without conducting formal pre-award discussions or establishing a competitive range. Primary contact for this effort is Michelle McGibbon.
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