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RFI: DCF Warmline Development

Active

BD-27-1034-0009-DSS91-132410State & Local

Response Deadline08/27/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Massachusetts Department of Children and Families is seeking information through solicitation BD-27-1034-0009-DSS91-132410 to explore systems design and service array options for a potential Warmline. This Request for Information is intended to help the agency determine the best approach for procuring and implementing these services to support their operational goals. Interested parties must submit their responses by the deadline of August 27, 2026. The primary point of contact for this effort is Jennifer Jimenez, and the performance of the resulting services will be based in Boston, Massachusetts.

General Info

Massachusetts DCF seeks information for a Boston-based Warmline system by August 27, 2026.

Agency

Massachusetts → 0009 - DCF - Central OfficeView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Floor Boston, MA, 02108, USA

Set-Aside

NONE

Documents

(3)

RFI_WRMLNDEV Response Sheet.docx

DOCX

RFI_WRMLNDEV.pdf

PDF

commbuys-source-page-BD-27-1034-0009-DSS91-132410.html

HTML

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Timeline

PhaseSolicitation

PostedAug 13

Solicitation

Response DeadlineAug 27

Submission deadline

Response Deadline

08/27/2026, 05:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyMassachusetts → 0009 - DCF - Central Office

Contacts1 person available

OfficeFloor Boston, MA, 02108, USA

Organization / Agency

Massachusetts → 0009 - DCF - Central Office

View Agency Profile

Office AddressFloor Boston, MA, 02108, USA

Contacts

Jennifer JimenezPurchaser

Full Description

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This Request for Information (RFI) seeks information to assist the Department of Children and Families (DCF) in exploring systems design and service array options provided through a potential "Warmline" to be procured by the Department.

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