RFP-DEM-25-26-003 Case Work for Emergency Sheltering and Housing Program

The contract for the Florida Division of Emergency Management’s Case Work services under RFP-DEM-25-26-003 is designed to establish multiple indefinite delivery/requirements contracts supporting statewide Non-Congregate Sheltering and Direct Housing programs. It encompasses program intake, eligibility determination, development or hosting of a digital case management system, and call center operations, with work performed at the Agency’s discretion across Florida. Respondents must submit comprehensive proposals including detailed pricing for personnel positions—such as Program Manager, Technical Lead, and Case Work Lead—based on maximum hourly rates, which are all-inclusive and fixed for the initial three-year term, with renewal years potentially increasing but remaining consistent. Additional costs for direct services and logistical support are also required, with all pricing submitted via designated attachments, B1 and B2, and evaluated on a best value basis combining technical merit and cost, with a minimum threshold score of 73 points for award. The solicitation emphasizes strict compliance with federal and state regulations, incorporating numerous clauses by reference, including those governing equal opportunity, labor standards, procurement preferences, and prohibitions on certain telecommunications equipment. Contractors must undergo background screening for all personnel, ensure key staff meet qualification standards, and obtain prior approval for subcontractors. The contract incorporates Florida-specific forms and certifications, such as vendor acknowledgments, anti-lobbying attestations, and attestations regarding foreign ownership and forced labor, which are prerequisites for contract award. Delivery and performance are statewide, with shipments FOB destination, requiring proper packaging, labeling, and documentation, and inspections may occur at the contractor’s site prior to acceptance at the designated destination. The contract stipulates detailed invoicing procedures through the Florida DEM’s DEMES system, with payments contingent on proper documentation, inspection, and adherence to appropriations law. Overall, the agreement mandates rigorous compliance, transparency, and responsiveness, with provisions for modifications via mutual written change orders or unilateral agency directives, ensuring the services support emergency sheltering and housing transition efforts across Florida.