S209-- Linen Services Durham VA Medical Center

The contract awards linen services to the Durham VA Medical Center under a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, with a total estimated value of $4,632,000 over a five-year period inclusive of four option years. The base period runs from July 15, 2026, to July 14, 2027, with options extending through July 14, 2031, allowing the Department of Veterans Affairs to prolong performance as needed. The contractor is responsible for providing all labor, equipment, and transportation to deliver daily pickup and delivery of approximately 100,000 pounds of laundry per month, totaling 1.2 million pounds annually, under a hybrid-rental model that includes both rented linens and customer-owned goods. Services must be performed five days a week with deliveries and collections occurring between 6:00 AM and 8:00 AM at 508 Fulton Street, Durham, NC, and all linens must be cleaned, sanitized, and delivered wrinkle-free, lint-free, and stain-free in compliance with CDC, OSHA, ALM, and IFI standards. Hazardous drug-contaminated laundry must be segregated and handled in impervious bags with proper labeling, while linen carts must be cleaned with tuberculocidal germicides and covered during transit. The contract enforces strict quality metrics, including a 98% compliance rate for exposure to hazardous conditions, 95% inventory accuracy, and no more than four monthly deviations in delivery timing or five customer complaints per month. Technical acceptability is evaluated through demonstrated capability and two similar past contracts within the last three years, with past performance assessed on customer satisfaction, timeliness, and quality; only offers deemed “acceptable” on both non-price factors will be considered under a Lowest Price Technically Acceptable (LPTA) award methodology. Invoicing is strictly electronic via the VA’s EIPP system in X12 EDI format, with payments processed by Electronic Funds Transfer to the VA Financial Services Center in Austin, TX. All contractor personnel accessing VA premises must undergo VA-mandated background investigations per Tier 3 or Tier 5 requirements under VA Directive 0710 and VAAR 852.204-72, and the contract includes clauses governing stop-work orders, changes, subcontracting, equal opportunity, disability employment, payment terms, and protest procedures,