Salesforce CRM Development and Consulting Services for Solid Waste & Recycling

Washington County, Oregon, seeks Salesforce CRM development and consulting services to support its Solid Waste and Recycling division within the Health and Human Services department. This contract aims to enhance WCSWR’s capacity to manage information collected during interactions with businesses, local governments, and community partners. These efforts focus on waste reduction, regulatory compliance, and improved materials management through education, engagement, and assistance. The contractor will provide services including system development and consulting to optimize Salesforce usage for tracking business outreach across diverse sectors such as food service, commercial and residential property management, retail, wholesale, and manufacturing within unincorporated areas and ten cities of Washington County. The contract is structured as a personal and professional services agreement including clearly defined service standards, payment terms, contract duration, and standard conditions such as subcontracting rules and governing law provisions. Comprehensive insurance requirements are stipulated, covering general liability, automobile, professional liability, workers’ compensation, and optional protections like pollution and cyber liability, with Washington County named as additional insured. The engagement is led by the county’s Education and Outreach Supervisor with procurement oversight, ensuring adherence to county policies and contractual obligations. This project aligns with Washington County’s mission to support a high-performing materials management system amid ongoing growth in the region’s service and industry sectors.