This Subcontract opportunity from California was posted on September 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Service Desk AI and Chatbot Integration

Closed

State & Local

Submission Closed10/19/2026, 03:00:00 PM PDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

New

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POSTED

1 day ago

DEADLINE

in about 1 month

AI Contract Overview

This subcontract for the City of Santa Monica Information Services Department focuses on the supply and implementation of AI tools to support prime contractors. The primary objective is to develop and integrate AI-based tools and chatbots within the ServiceNow environment, expanding accessibility through Microsoft Teams and other instant messaging channels. A key goal of the project is to implement automated workflows designed to reduce manual L1 ticket handling and improve overall service desk efficiency. The selected provider must ensure all deliverables adhere to WCAG 2.1 accessibility guidelines to maintain compliance. The final delivery requires a fully functional AI chatbot and the successful integration of multiple intake channels. This project falls under NAICS code 541511 and is managed by the D140 Information Services agency.

General Info

AI tool and chatbot implementation for Santa Monica's ServiceNow and service desk efficiency.

Agency

California → D140 INFORMATION SERVICES

NAICS

541511 - Custom Computer Programming Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 473.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

24x7 Service Desk

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedSep 14

subcontract

Response DeadlineOct 19

Deadline has passed

Submission Closed

10/19/2026, 03:00:00 PM PDT

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Organization & Contact Information

AgencyCalifornia → D140 INFORMATION SERVICES

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → D140 INFORMATION SERVICES

Office AddressN/A

ContactsNo contact information available

Full Description

Supplies and implements AI tools for prime contractors on City of Santa Monica Information Services Department projects. Develops and integrates chatbots and AI-based tools into the ServiceNow environment and expands channels to include Microsoft Teams and instant messaging. Implements automated workflows to reduce manual L1 ticket handling. Requires adherence to WCAG 2.1 accessibility guidelines. Delivers a functional AI chatbot and integrated intake channels.