ServiceNow Development and Implementation Consultant

The Seattle School District No. 1 is seeking a qualified consultant with at least three years of demonstrated experience supporting and expanding ServiceNow, specifically to augment its internal support team for the IRM and ITOM modules. The contract is structured as a time-and-materials personal services agreement with a base period from July 1, 2026, through June 30, 2027, and includes two one-year option periods contingent on performance and mutual agreement. The District anticipates more than 500 hours of support in the first year but does not guarantee workload in subsequent years. Proposals must be submitted as a single PDF not exceeding 25 pages, excluding the certification form and table of contents, through the BidLocker portal by May 28, 2026. Evaluation is based on a trade-off approach where qualifications account for 80% of the scoring, focusing on the vendor’s ServiceNow partner tier, certifications, team member credentials including CIS, CTA, or CAD qualifications, and the proposed Service Level Agreement, while pricing is assessed for reasonableness and competitiveness at 20%. Vendors must demonstrate familiarity with SDLC practices, FERPA compliance, and provide detailed responses to two scenario-based prompts addressing risks, success metrics, and adoption strategies. All proposed personnel are subject to retention requirements, requiring district approval for any changes, and those with on-site access must pass background checks under RCW 28A.400.330. Prior to award, contractors must submit a W-9, a Washington State business license, and certificates of insurance with minimum coverage of $1 million general liability, $2 million umbrella, and workers’ compensation as required by state law. Performance is expected during Pacific Standard Time business hours with live weekly support sessions, and all work must be tracked through the District’s ServiceNow portal. The contract is non-FAR compliant, uses article-based terms, and does not include standardized federal acquisition clauses. Invoices will be processed within 30 days of receipt and must conform to the District’s customary format. Contract value is estimated between $75,000 and $225,000 depending on option exercises.