SOFTWARE - MAINTNENACE - ANNUAL RENEWAL - KOMPRISE

This solicitation solicits an annual renewal of software maintenance services for KOMPRISE, a technology solution under the Internal Services Department of Los Angeles County, with a posting date of May 1, 2026, and a response deadline of May 18, 2026. The contract is classified under NAICS code 518210 and is directed toward vendors capable of providing software maintenance with full compliance to stringent information security and privacy standards. The sole line item listed is for a SaaS solution covering 250 TB of capacity for one year, with the performance period running from May 20, 2026, to May 17, 2027, though the full contract value remains unspecified due to missing unit pricing. Delivery is F.O.B. Delivered, and all services are to be performed at the County’s designated locations in Los Angeles, where acceptance testing and inspections will be conducted by the County, which retains sole authority to reject non-conforming deliverables. Vendors must provide county source code in a Git repository, comprehensive technical documentation, and ensure all deliverables pass formal acceptance criteria aligned with federal and state standards including FIPS 140-2 and NIST SP 800-88 for media encryption and sanitization. The contract imposes rigorous security, personnel, and compliance obligations, requiring contractors to maintain encrypted media, conduct continuous vulnerability remediation, patch systems within 90 days, and enforce background checks and annual security training for all personnel. Confidentiality agreements and strict prohibitions against unauthorized access to medical records are mandated, along with indemnification for breaches. Contractors must comply with California prevailing wage laws and certified payroll reporting, use recycled paper, and adhere to an anti-gratuity clause. Bidders must submit eight specific exhibits affirming their status as Small Business Enterprise, Local Small Business Enterprise, Disabled Veteran Business Enterprise, or Social Enterprise, and any use of subcontractors requires 30 days’ advance notice and prior written approval. Upon contract termination, contractors must within one day deliver all County data in a usable, documented format and provide 90 days of free transition support. Proposals must be submitted exclusively through the Vendor Self Service portal, and failure to include all required certifications renders a bid non-responsive. Payment terms are Net 30 via EFT, with invoices due by the 15th of each month referencing the award number, and funding is contingent on future Board of Supervisors approval.