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Technical Support and Help Desk Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract involves providing Tier 1–2 technical support services specifically designed for VA clinicians and staff. These services focus on resolving issues related to access, image retrieval, and ongoing system monitoring for the Picture Archiving and Communication System (PACS), which is critical for managing medical imaging. The support ensures that users within the Department of Veterans Affairs can efficiently and effectively utilize PACS technology without disruptions. Classified under NAICS code 541512, the contract is a subcontract issued by the 242-NETWORK Contract Office 02 within the Department of Veterans Affairs. While no specific geographic location or set-aside details are provided, the scope entails comprehensive help desk services tailored to the unique needs of VA healthcare personnel, ensuring prompt troubleshooting and maintaining system reliability. The contract was posted on May 7, 2026, and serves as a technical backbone to support the VA’s medical imaging operations.

General Info

Provide Tier 1–2 technical support for VA’s PACS system, ensuring reliable medical imaging services.

Agency

Department Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

NY

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)
Office AddressN/A
ContactsNo contact information available

Full Description

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Tier 1–2 technical support for VA clinicians and staff, including troubleshooting access, image retrieval, and system monitoring for PACS.

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