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Technical Support and Help Desk Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract secures Tier 1–2 technical support services for VA clinicians and staff, focusing on resolving access issues, retrieving medical images, and monitoring the Picture Archiving and Communication System (PACS). Support is aimed at maintaining uninterrupted clinical workflows by addressing everyday technical challenges faced by healthcare personnel in a healthcare environment. The services are expected to be delivered promptly and reliably to ensure system availability and data integrity critical to patient care. This subcontract falls under NAICS code 541512 for Computer Systems Design Services and is managed by the Department of Veterans Affairs through the 242-NETWORK Contract Office 02. The opportunity was posted on May 7, 2026, and performance is anticipated to meet the operational needs of VA facilities without specified geographic limitations. The contract does not include set-aside provisions and does not list a point of contact or exact place of performance, indicating broad applicability across VA-operated locations.

General Info

Provide Tier 1–2 technical support for VA’s PACS system, ensuring reliable medical imaging services.

Agency

Department Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NY

Set-Aside

NONE

Documents

This scope was carved out of 36C24226Q0537.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

J065--FY26 SERVICES (1 YEAR) AGFA PACS MAINTENANCE SERVICE VISN

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Timeline

PostedMay 7

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 technical support for VA clinicians and staff, including troubleshooting access, image retrieval, and system monitoring for PACS.

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