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Technical Support & Help Desk Services

Active

Federal

Response Deadline08/11/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires provision of Tier 1–2 technical support for assessment systems, with a focus on helpdesk operations that must maintain average hold times of no more than fifteen minutes. Support services include active defect tracking, timely issue resolution, and the development of mitigation plans aligned with federal IT standards to ensure system reliability and compliance. The scope of work emphasizes responsive and efficient technical assistance to maintain the integrity and functionality of federal assessment platforms. Awarded as a subcontract under solicitation by the Indian Education Acquisition Office within the Department of the Interior, the opportunity is governed by NAICS code 541512 and has a response deadline of August 11, 2026. The posting date is July 31, 2026, and performance location details are not specified. There is no set-aside classification provided, and no point of contact information is available in the solicitation. Interested parties must submit proposals via the official SAM.gov platform before the stated deadline.

General Info

Provide Tier 1–2 technical support for federal assessment systems with under 15-minute hold times, comply with IT standards, submit via SAM.gov by August 11, 2026.

Agency

Department Of The Interior → Indian Education Acquisition OfficeView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NM

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 31

subcontract

Response DeadlineAug 11

Submission deadline

Response Deadline

08/11/2026, 04:00:00 PM UTCin 10 days

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Organization & Contact Information

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AgencyDepartment Of The Interior → Indian Education Acquisition Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Interior → Indian Education Acquisition Office

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Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 technical support for assessment systems, including helpdesk operations with ≤15-minute hold times, defect tracking, and mitigation planning in compliance with federal IT standards.

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