This Government Contract opportunity from Department Of Health And Human Services was posted on June 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support and Help Desk Services

Closed

Federal

Submission Closed07/03/2026, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract provides ongoing technical support and help desk services for users of the CDR system over a 12-month base period with four additional one-year option periods, ensuring extended service continuity. Technical support includes troubleshooting user issues and maintaining system monitoring, with a service level agreement requiring a response to all service requests within 48 hours, targeting a 95 percent success rate. The contract is structured as a subcontract under a Total Small Business Set-Aside, meaning only small businesses are eligible to compete, as defined by SBA guidelines and FAR 19.5. The NAICS code 541519 classifies the work as other computer-related services, and performance is designated to occur in an area with a zip code of 73114. The opportunity was posted on June 25, 2026, with responses due by July 3, 2026, and is managed by the Indian Health Service under the Department of Health and Human Services.

General Info

12-month technical support contract for CDR system with four option years, small business set-aside, 48-hour response SLA.

Agency

Department Of Health And Human Services → Indian Health ServiceView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

OK, 73114, USA

Set-Aside

SBA

Documents

This scope was carved out of IHS1524688.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IHS- Oklahoma City Area - Call Detail Recording

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 25

subcontract

Response DeadlineJul 3

Deadline has passed

Submission Closed

07/03/2026, 08:30:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Indian Health Service

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Indian Health Service

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Ongoing technical support for CDR system users, including troubleshooting, service response within 48 hours (95% SLA), and system monitoring over a 12-month base period with four 1-year options.