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This Government Contract opportunity from Utah was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
Federal
Joint Region Marianas Audio Visual (AV) Refresh
Solicitation # N6264926QH044
Solicitation N6264926QH044 is a total small business set-aside for an audio visual refresh of the Building 200 Flag Conference Room at Joint Region Marianas in Piti, Guam. The objective is to upgrade primary display and audio capabilities while ensuring dependable presentation connectivity for NIPRNet and SIPRNet government computers. The project requires the integration of new components with existing government-furnished equipment, including the secure video teleconference codec, cameras, and control panels. The period of performance is scheduled from September 28, 2026, to December 31, 2026. The contract is a firm-fixed-price award based on a best value trade-off process. Evaluation is divided into three factors, with technical capability and past performance combined being more important than price. Technical proposals must include a high-level strategy, system architecture diagrams, an execution plan with a disruption mitigation strategy, and integration details. Past performance is evaluated based on relevance to military or secure federal facilities within the last five years. The scope of work is divided into five CLINs covering project coordination, equipment installation, programming, system validation, and the removal of old property. Submission requires two separate volumes via email: a technical and past performance volume limited to 23 pages, and a pricing volume. All invoicing must be processed through the Wide Area WorkFlow system. The procurement includes specific requirements for U.S. citizenship and security clearances for personnel accessing the site, and adheres to the Service Contract Labor Standards for Guam. Amendment 0001 updated the performance work statement regarding equipment reuse and incorporated the conference room floor layout.
Navsup Flt Logistics Ctr Yokosuka

POSTED

about 16 hours ago

DEADLINE

in 5 days

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This contract seeks qualified vendors to deliver Tier 1–2 technical support and help desk services for deployed software solutions, encompassing bug resolution, end-user training, and ongoing system maintenance. The work is expected to ensure consistent operational performance and user proficiency across the software ecosystem, with a focus on timely issue resolution and proactive system upkeep. The solicitation is structured as a subcontract under NAICS code 541519, indicating it falls within other computer-related services, and is open for responses through May 19, 2026, with an issuance date of May 11, 2026. All performance is tied to the state of Utah, though specific location details are not provided, and the opportunity is administered by the Utah agency without a designated set-aside classification or point of contact information listed.

General Info

Vendors sought for Tier 1–2 tech support and help desk services in Utah through May 19, 2026.

Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

UT, USA

Set-Aside

NONE

Documents

This scope was carved out of AL26-018-SS.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Notice of Intent to Award Without Engaging in a Standard Procurement Process - Ellevation

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyUtah
ContactsNo contacts available
OfficeN/A
Organization / Agency
Utah
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support, bug resolution, user training, and system maintenance for deployed software solutions.

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NAICS: 518210
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Davis County, Utah, is seeking a vendor to replace its current on-premises Avaya phone system with a comprehensive cloud-based solution for approximately 1,200 users by May 1, 2027. The required system must support a mix of on-premises and remote users and include unified communications capabilities such as IP telephony, SIP trunking, hosted IP PBX, voice and video conferencing, instant messaging, network fax services, and SMS texting. Key technical requirements include remote worker applications for mobile and desktop, advanced vectoring for ring groups and queues, spoofing protection, spam filtering, and API integrations for custom applications. Vendors must also provide a compatibility analysis and replacement recommendations for existing Avaya J179 SIP phones. The procurement process utilizes a two-tier evaluation where vendors must achieve a minimum technical score of 80% to proceed to the cost evaluation. Technical scoring heavily weights the implementation approach and schedule at 50%, followed by client references and customer support capabilities. Proposals are due by September 14, 2026, and must include specific certifications regarding debarment and the boycott of the State of Israel, as well as registration with the Utah Department of Commerce. Awarded vendors must maintain significant insurance coverages, including 1 million dollars for commercial general liability and automobile liability, and must strictly adhere to Utah's Government Data Privacy Act regarding the handling of personal data.
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POSTED

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DEADLINE

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View Details

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