Technical Support & Help Desk Services

The contract seeks to secure technical support and help desk services for staff and users of the Kentucky Horse Park, focusing on Tier 1 and Tier 2 assistance to resolve operational issues, manage user accounts, and facilitate reservation systems. The work involves responding to a broad range of IT inquiries, diagnosing and remediating technical problems, and ensuring uninterrupted access to systems and services critical to daily operations. Support must be delivered efficiently with a strong emphasis on user satisfaction, timely resolution, and accurate documentation of all service interactions. The solicitation is classified as a subcontract under NAICS code 541519, indicating it falls within the category of other computer-related services. The opportunity was posted on July 8, 2026, with a response deadline set for September 9, 2026. Performance is expected to occur at an unspecified location designated as “Other,” with no specific office address or point of contact provided. The contract does not specify a set-aside type, suggesting it is open to general competition among qualified vendors. Interested parties must submit proposals through the Kentucky VSS portal prior to the deadline to be considered.