Technical Support and Maintenance Services

The contract involves providing ongoing technical support, maintenance, and software updates for a digital forensics and eDiscovery platform. It includes service-level agreement (SLA) backed response times to ensure timely assistance and a dedicated account management team to maintain consistent communication and coordination. The scope covers all necessary activities to keep the platform functioning efficiently and up-to-date, supporting the operational needs of the Social Security Administration. The agreement is categorized as a subcontract under NAICS code 541519, which pertains to other computer-related services. The solicitation was posted on June 10, 2026, with a response deadline set for June 18, 2026. While specific details such as the agency contact information and place of performance are not provided, the contract is managed through the Office of Acquisition and Grants at the Social Security Administration. The contract aims to ensure continuous system reliability and user support for critical investigative and legal processes.