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Technical Support Call Center & Help Desk Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing Level 2 remote technical support specifically for Lantronix devices. The scope of work includes troubleshooting device issues, managing support cases, and coordinating updates and replacements through a dedicated support line. The services are aimed at ensuring continuous and effective support for these technical products. Designated as a subcontract and classified under NAICS code 541511, this contract is a Service-Disabled Veteran-Owned Small Business (SDVOSBC) set-aside, indicating a focus on leveraging veteran-owned businesses. It is administered by the Technology Acquisition Center Nj within the Department of Veterans Affairs, emphasizing the importance of supporting veterans through procurement. The contract was posted on May 28, 2026, and seeks to establish a reliable help desk and call center service to assist with technical issues related to the specified devices.

General Info

Level 2 remote support for Lantronix devices by SDVOSBC under VA, posted May 2026.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

541511 - Custom Computer Programming Services View NAICS

Place of Performance

NJ

Set-Aside

SDVOSBC

Documents

(0)

No documents available

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver Level 2 remote technical support for Lantronix devices including troubleshooting, case management, and coordination of updates and replacements via a dedicated support line.

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