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Technical Support Services (Help Desk / Tier 1-2 Support)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing Tier 1-2 technical support services for the Lynx software system, assisting end users through phone, email, or web portal communication channels. The support includes troubleshooting technical issues, offering user guidance, and managing escalations as necessary to ensure efficient resolution of problems. The services are targeted at maintaining smooth operation and user satisfaction with the Lynx platform. The contract is a subcontract opportunity posted by the Department of Veterans Affairs under the Technology Acquisition Center Nj, classified under NAICS code 541512. It is designated as a Service-Disabled Veteran-Owned Small Business (SDVOSBC) set-aside, aiming to support veteran-owned enterprises. The solicitation was posted on June 10, 2026, with a response deadline of June 17, 2026, emphasizing the need for timely submission of proposals. Details such as location for performance and specific agency contacts were not provided.

General Info

Provide Tier 1-2 support for Lynx software, SDVOSBC set-aside, VA subcontract, proposals due June 17, 2026.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

NJ, USA

Set-Aside

SDVOSBC

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1-2 technical support to end users via phone, email, or web portal. Includes troubleshooting, user guidance, and escalation management for the Lynx software system.

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