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This Solicitation opportunity from Virginia was posted on August 27, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Telephone answering service for Emergency Services

Closed
BPM057886State & Local

Contract Overview

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The contract involves providing a telephone answering service for Arlington County's emergency response system, serving as a crucial communication link between residents in need of urgent assistance and the appropriate response teams. The service aims to ensure rapid, accurate, and reliable communication during critical incidents, facilitating timely dispatch and support while offering reassurance to callers. The contract emphasizes the importance of efficient coordination and warm handoffs to emergency responders, thereby enhancing the overall effectiveness of Arlington County's emergency response efforts. The solicitation was posted on August 27, 2024, with a response deadline of September 9, 2024. It is managed by the Arlington County Government in Virginia and falls under the NAICS code 561320, which pertains to telephone answering services. The contract size ranges from $500,000 to $1,500,000, reflecting its scope and importance. The primary point of contact for this solicitation is Hamza Yasin, reachable via email at [email hidden] or by phone at [phone hidden]. More details about the solicitation can be accessed through the provided online link.

General Info

Place of Performance

VA, USA

Set-Aside

NONE

Documents

1
PDF, High priority: read this first36 pages · rfp
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyVirginia → Arlington County Government
Contacts1 person available
OfficeN/A
Office AddressN/A

Full Description

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The purpose of this solicitation is to provide Telephone answering service which is a vital link between Arlington County Residents in need of emergency assistance and the appropriate response teams. Through this telephone answering service, the Department of Human Services aims to ensure swift and accurate communication during critical situations, facilitating timely responses and warm hand offs when needed. The focus lies in delivering reliable support, offering reassurance to callers while efficiently coordinating emergency response efforts.

More opportunities from Virginia → Arlington County Government

Same awarding agency

NAICS: 493110
New
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Offsite Physical Records Storage, Retrieval, and Destruction Services – Rebid
Solicitation # N1516
Arlington County Government is soliciting bids for a qualified contractor to provide secure offsite physical records storage, retrieval, transportation, refiling, records access, reporting, and authorized destruction services. The selected contractor must operate a facility within a 1.5 hour one-way drive from the Bozman Government Center in Arlington, Virginia, and must have at least five years of experience providing these services to government or healthcare organizations. The scope includes an initial records transfer of up to 20,000 cubic feet, with the capacity to accommodate an annual growth of up to 10 percent. The contractor is responsible for providing all necessary supplies, such as standard records cartons and barcode labels, and must ensure that specialized media like X-ray film and magnetic tapes are handled according to specific environmental and security requirements. The contract will be awarded to the lowest responsive and responsible bidder based on the Total Evaluated Bid. Compliance requirements are stringent, including adherence to the Virginia Public Records Act, HIPAA for protected health information, and the Americans with Disabilities Act. Bidders must be authorized to transact business in Virginia and provide proof of specific insurance coverage. All submissions must be made electronically via the PRISM+ portal by November 20, 2026. Payments will be processed via ACH within 45 days of invoice approval by the County Project Officer. The County maintains the right to conduct unannounced inspections to verify compliance with all security and life-safety standards.
General Warehousing and Storage

POSTED

5 days ago

DEADLINE

in 12 days
View Details

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