Tender for the provision of General Management and Staffing for the Winter Shelter Provision
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Herefordshire Council has awarded a contract to Caring for Communities and People for the general management and staffing of a Winter Shelter Service for adults experiencing rough sleeping in Hereford. This service supports the council's statutory duties under the Homelessness Reduction Act 2017 and the Herefordshire Homeless Prevention and Rough Sleeping Strategy 2026-2031. The successful supplier is responsible for the operational delivery of council-provided emergency accommodation, which includes dormitory-style housing for up to 16 individuals and two single-person pods. Key responsibilities encompass resident check-in and check-out, overnight waking cover, welfare monitoring, safeguarding, risk management, and property security, all delivered through a trauma-informed and person-centred approach. The initial contract term runs from 2 November 2026 to 29 April 2027, with options to extend for up to three additional winter periods through April 2030, depending on funding, demand, and performance. The total estimated contract value is 360,000 pounds, with a maximum budget of 90,000 pounds per winter delivery period. The procurement was conducted via the Open Procedure under the Procurement Act 2023, requiring a supplier with proven experience in supporting individuals facing multiple disadvantages, including mental health needs, substance misuse, and complex trauma.
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