This Government Contract opportunity from Department Of Housing And Urban Development was posted on June 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 1 & Tier 2 Help Desk Support

Closed

Federal

Submission Closed06/15/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Fleet Management Information System (FMIS) Specialist

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in 20 days

AI Contract Overview

The contract involves providing Tier 1 and Tier 2 help desk support specifically for ETMS users, encompassing daily assistance during business hours. Key services include troubleshooting technical issues, managing user accounts, and handling escalation procedures to ensure smooth operations. Additionally, the contract requires continuous 24/7 email and voicemail coverage to maintain support availability outside regular hours. This subcontract is associated with the Department of Housing and Urban Development under the Cpo: Research and Community Support agency, and it falls under the NAICS code 541512, which pertains to computer systems design services. The solicitation was posted on June 2, 2026, with a response deadline set for June 15, 2026. Although specific location details and a point of contact were not provided, the work performance area remains unspecified, emphasizing remote or flexible service delivery.

General Info

Provide Tier 1 and 2 help desk support for ETMS users with 24/7 coverage, HUD contract.

Agency

Department Of Housing And Urban Development → Cpo : Research And Community SupporView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of NOF-2026-0004.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Operations and Maintenance (O&M) Support for HUD’s Enterprise Talent Management System (ETMS)

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 2

subcontract

Response DeadlineJun 15

Deadline has passed

Submission Closed

06/15/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Housing And Urban Development → Cpo : Research And Community Suppor

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Housing And Urban Development → Cpo : Research And Community Suppor

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide daily help desk support for ETMS users including troubleshooting, account management, and escalation handling during business hours with 24/7 email/voicemail coverage.