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This Government Contract opportunity from Department Of Housing And Urban Development was posted on June 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Tier 1 & Tier 2 Help Desk Support

Closed
Federal

Contract Overview

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The contract involves providing Tier 1 and Tier 2 help desk support specifically for ETMS users, encompassing daily assistance during business hours. Key services include troubleshooting technical issues, managing user accounts, and handling escalation procedures to ensure smooth operations. Additionally, the contract requires continuous 24/7 email and voicemail coverage to maintain support availability outside regular hours. This subcontract is associated with the Department of Housing and Urban Development under the Cpo: Research and Community Support agency, and it falls under the NAICS code 541512, which pertains to computer systems design services. The solicitation was posted on June 2, 2026, with a response deadline set for June 15, 2026. Although specific location details and a point of contact were not provided, the work performance area remains unspecified, emphasizing remote or flexible service delivery.

General Info

Provide Tier 1 and 2 help desk support for ETMS users with 24/7 coverage, HUD contract.

Agency

Department Of Housing And Urban Development → Cpo : Research And Community Suppor

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Housing And Urban Development → Cpo : Research And Community Suppor
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Housing And Urban Development → Cpo : Research And Community Suppor
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide daily help desk support for ETMS users including troubleshooting, account management, and escalation handling during business hours with 24/7 email/voicemail coverage.