This Government Contract opportunity from Department Of The Treasury was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 2 & Tier 3 Help Desk Support

Closed

Federal

Submission Closed05/28/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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W912DY26RA030 OFFICIAL SOLICITATION_ AMENDMENT 2 FOR UTILITY MONITORING AND CONTROL SYSTEMS VI

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W2V6 USA Engineering Spt Ctr Huntsvil

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DEADLINE

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Solicitation # AB-2026-06232

The Town of Okotoks is seeking proposals from qualified contractors to provide specialized services focused on Microsoft 365 information governance and SharePoint Online migration. The scope of work includes content assessment and rationalization, the modernization of information governance, the implementation of Microsoft Purview, and the execution of a SharePoint Online pilot migration. Additionally, the selected provider will develop a roadmap to ensure these services align with the Town's future ERP initiatives. This negotiated request for proposal, identified by solicitation number AB-2026-06232, was posted on September 10, 2026. Interested parties must submit their responses by the deadline of October 1, 2026, at 8:00 PM. The project will be performed in Okotoks, Alberta, and inquiries should be directed to the primary procurement specialist, Kathleen Finlay.

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Command Center IT Systems Installation

Port of Houston Authority

POSTED

1 day ago

DEADLINE

in 12 days

AI Contract Overview

The contract seeks to provide Tier 2 and Tier 3 help desk support for users of tax preparation software, focusing on resolving complex technical issues, reporting bugs, and escalating critical problems to development teams. The primary objective is to maintain a 95% call resolution rate, ensuring timely and effective support for taxpayers relying on the software for federal tax filing. This support role requires deep technical proficiency, strong problem-solving skills, and the ability to communicate clearly under pressure, with all activities centered on enhancing user experience and system reliability. The opportunity is classified as a subcontract under NAICS code 541512, with a posting date of May 20, 2026, and a response deadline of May 28, 2026. Performance is expected to be centered in Montgomery, and the contract is being managed by the Taxpayer Focused Support division within the Department of the Treasury. While no specific set-aside designation is indicated, interested parties must respond by the deadline to be considered for award, with all work aligned to the agency's mission of delivering efficient, accurate, and accessible tax software support to the public.

General Info

Tier 2 and Tier 3 help desk support for tax software, 95% resolution rate, Montgomery-based, Treasury Department, response deadline May 28, 2026.

Agency

Department Of The Treasury → Taxpayer Focused SupportView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Montgomery, AL, USA

Set-Aside

NONE

Documents

This scope was carved out of 2043FY-26-R-00007_V1.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

The requirement supports the procurement software and associated support services for use by volunteer tax preparers under the Internal Revenue Service (IRS) Electronic Tax Software Application (ETSA) project. The objective is to ensure reliable, secure,

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 20

subcontract

Response DeadlineMay 28

Deadline has passed

Submission Closed

05/28/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of The Treasury → Taxpayer Focused Support

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Treasury → Taxpayer Focused Support

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide technical support for tax preparation software users, including troubleshooting, bug reporting, and escalation to development teams, with a 95% call resolution rate.