Toll Violation Management and Dispute Resolution

The contract pertains to the management of toll violations and the support of dispute resolution processes through automated systems, customer notifications, and a dedicated web portal that enables users to submit evidence and track the status of their cases. The solution must streamline the entire lifecycle of toll violation handling, from initial detection and alerting to the adjudication phase, ensuring efficiency, transparency, and a positive user experience for motorists. The system should integrate seamlessly with existing infrastructure and provide robust tools for both agency staff and the public to manage disputes with minimal manual intervention. The work is classified under NAICS code 541512, indicating it involves computer systems design and related services, and is structured as a subcontract under the General Services Administration’s Automotive Center. The place of performance is listed with a ZIP code of 20405, suggesting operations will be centered in the National Capital Region. The opportunity was posted on July 23, 2026, with a deadline for responses on August 6, 2026, leaving potential vendors approximately two weeks to prepare and submit their proposals. No set-aside type is specified, and the contract does not include a designated point of contact, requiring interested parties to review the SAM.gov posting for additional details.