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Travel Program Help Desk Operations

Active

Federal

Response Deadline10/13/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Travel Program Help Desk Operations subcontract, posted by Pae Strategic Systems Programs for the Department of Defense, provides front-end customer assistance and administrative troubleshooting for prime contractors on Strategic Systems Programs projects. The scope of work includes guiding users through DTS document preparation, system navigation, and travel policies in accordance with JTR and DoDI 5154.31. The contractor is responsible for maintaining issue logs, generating trend reports to recommend corrective actions, and delivering resolved user tickets. This opportunity is a total Small Business Set Aside under NAICS code 561110, with the place of performance located at the Washington Navy Yard. The response deadline for this subcontract is October 13, 2026.

General Info

Small business subcontract for DoD travel help desk operations at Washington Navy Yard.

Agency

Department Of Defense → Pae Strategic Systems Programs

NAICS

561110 - Office Administrative Services

Place of Performance

Washington Navy Yard, DC, 20374, USA

Set-Aside

SBA

Documents

This scope was carved out of N0003026JV001.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Travel Management Office (TMO) Travel Program (Defense Travel System (DTS) & Government Travel Charge Card (GTCC)) and Mail Management Center (MMC) Technical and Administrative Support Services.

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Timeline

PostedSep 25

subcontract

Response DeadlineOct 13

Submission deadline

Response Deadline

10/13/2026, 02:00:00 PM UTCin 17 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Pae Strategic Systems Programs

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Pae Strategic Systems Programs

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides front-end customer assistance and administrative troubleshooting for prime contractors on Strategic Systems Programs (SSP) projects. Guides users on DTS document preparation, system navigation, and travel policies per JTR and DoDI 5154.31. Maintains issue logs and generates trend reports to recommend corrective actions. Delivers resolved user tickets and recurring travel-help-desk trend reports.

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