This Government Contract opportunity from Department Of Veterans Affairs was posted on June 22, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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U.S.-Based Call Center Infrastructure and Operations Support

Closed

Federal

Submission Closed07/03/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517919

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Solicitation # 092926

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Telecommunications Site Operations and Maintenance Support

San Bernardino County

POSTED

about 1 month ago

DEADLINE

N/A

AI Contract Overview

The contract seeks a Service-Disabled Veteran-Owned Small Business to provide secure, U.S.-based VoIP systems, call routing, quality monitoring, and comprehensive technical support for federal call center operations. All services must ensure full compliance with federal security standards and strict data residency requirements, meaning all infrastructure, data storage, and processing must remain within the United States. The scope includes end-to-end infrastructure support designed to maintain high availability, secure communications, and operational integrity for sensitive government interactions. Performance is required to be based in Erie, Pennsylvania, with a response deadline of July 3, 2026, at 4:00 PM Eastern Time. The procurement is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 517919, and the sponsoring agency is the Department of Veterans Affairs through its 244-NETWORK Contract Office 4. This subcontract aims to strengthen the VA’s capacity to deliver timely, secure, and compliant voice services to veterans and other stakeholders, emphasizing both technological reliability and adherence to federal mandates on data sovereignty and cybersecurity.

General Info

SDVOSB to provide U.S.-based secure VoIP and technical support for VA call centers in Erie, PA, by July 3, 2026.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)View Agency

NAICS

517919 - All Other TelecommunicationsView NAICS

Place of Performance

Erie, PA, 16504, USA

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C24427Q0002.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Erie VAMC - Phone Answering Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 22

subcontract

Response DeadlineJul 3

Deadline has passed

Submission Closed

07/03/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Supply secure, U.S.-based VoIP systems, call routing, quality monitoring, and technical support for call center operations, ensuring compliance with federal security and data residency requirements.