UC Managed Services Provider (MSP)
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The UC Managed Services Provider subcontract for the South Dakota State Government focuses on providing ongoing maintenance, system optimization, and Tier 2/3 technical support for Sourcewell Unified Communications and Contact Center projects. The selected provider will be responsible for remote monitoring, firmware updates, and call quality troubleshooting utilizing network monitoring tools and ticketing systems. To qualify, the provider must adhere to the ITIL framework and possess relevant vendor-specific support certifications. Key deliverables include the submission of monthly uptime reports and documentation of resolved support tickets. This opportunity is categorized under NAICS code 541519 and was posted on August 11, 2026, with a response deadline of September 29, 2026.
General Info
Agency
NAICS
Place of Performance
Not specifiedSet-Aside
Documents
This scope was carved out of 26RFP092926.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
Sourcewell Unified Communications and Contact Center Solutions
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