Unplanned Repairs and Emergency Field Service

The contract covers unplanned repairs and emergency field service for critical laboratory instruments including the KingFisher Flex, Quant Studio Dx, and ABI 7500 Fast systems, with a focus on on-demand troubleshooting, component replacement, and system recovery to ensure minimal downtime in high-priority testing environments. Services are required to respond rapidly to outages, restoring functionality to instruments essential for public health laboratory operations under the Colorado Department of Public Health and Environment - Laboratory Services Division. The work must be performed in the field where the equipment is deployed, with no geographic limitation specified beyond the state of Colorado, and all repairs must adhere to manufacturer specifications and regulatory standards for diagnostic equipment. The contract is classified as a subcontract under NAICS code 811212, which corresponds to commercial and industrial machinery and equipment repair and maintenance, and is open for response until July 22, 2026. It does not carry a set-aside designation and is solicited without a formal solicitation number, indicating a direct procurement process potentially managed internally by the agency. Responses must demonstrate capability to deliver timely, qualified personnel with proven experience on the specified platforms, backed by access to authorized parts, diagnostic tools, and documented service protocols. Service level expectations are implied to be urgent and mission-critical given the nature of the instruments and the public health context in which they operate.