User Feedback & Experience Measurement Integration

The contract seeks integration of in-app tools to gather user feedback on Treasury digital services through standardized metrics including Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score, alongside contextual feedback mechanisms. The goal is to enhance the user experience by capturing real-time insights directly within digital platforms used by the public to interact with Treasury services. The work involves deploying, configuring, and maintaining feedback collection systems that are seamless, secure, and compliant with federal data standards, ensuring minimal disruption to existing workflows while maximizing response rates and data quality. This subcontract is open for proposals with a response deadline of July 20, 2026, and falls under NAICS code 541990 for other professional, scientific, and technical services. The performance location is in Washington, and the contracting entity is the Department of the Treasury under its Departmental Offices. The engagement focuses on improving service delivery through continuous user feedback loops, with an emphasis on scalable, reliable, and accessible data collection tools that support informed decision-making and iterative improvement of digital experiences across Treasury platforms.