V -- Travel Management Center Survey

The Federal Supply Service of the General Services Administration (GSA), a Federal Government agency, is exploring industry capabilities for travel agent services. GSA has had TMC contracts in place for several years and is considering an alternate contracting strategy. We therefore are interested in learning more about: the menu of travel agent services available; typical operating processes used in a corporate environment including (but not limited to) how corporate business rules/policies/procedures, travel expense reporting, and management reporting are handled; and how traditional and on-line travel agent services work, including what features and capabilities they can deliver. We invite you to provide information that will assist GSA in understanding the commercial market for this type of service. We will use the information you provide to ensure that any requirements we develop for a future solicitation accommodate and adopt commercial practices to the maximum extent practicable. We will keep the information you provide confidential and will use it for acquisition planning purposes only within this context. We request that travel agent service providers submit responses by December 9, 2002. If you have any questions, please contact Andrea Dingle, Contracting Officer, by email at contact@example.gov or by telephone at +1 (555) 000-0000. Please address each of the following items in your response: 1. What is your company name and where is your corporate headquarters located? 2. When was your company established? 3. What is your company?s URL? 4. What is your customer base? 5. Does your company have any partnerships with other companies? If so, with which companies? What do the partnerships accomplish? 6. In terms of the number of users, what is your company?s targeted market for your travel agent services? For example: 0-100, 101-250, 251-500, 500+, please indicate. 7. Are you the sole provider of your company?s travel agent services or do you subcontract any of your components? If so, which ones and why? 8. What is your average annual revenue from domestic airfare, car rental, and lodging sales? 9. What are your average annual domestic bookings from airfare, car rental, and lodging? 10. What is your average annual revenue from international airfare, car rental, and lodging sales? 11. What are your average annual international bookings from airfare, car rental, and lodging? 12. What Global Distribution System (GDS) do you use? List all. 13. What other tools do you use to provide services and how do you use them? 14. How are these tools integrated with your company?s traveler profile system (s), travel management system, financial system, travel cards, etc? 15. What type of training do you provide to the users of your services? Is the cost separate? 16. Do you make use of service level agreements? If so, please furnish a sample copy. 17. What types of Travel Management Reports do you generate and what file format are they in? List the data elements and the purpose of each. 18. Have you provided travel agent services to any Federal or State Government agency? If so, please indicate the agency and the point of contact within the agency, including the contact?s telephone number. 19. Can you furnish us a list of corporate clients to which you have provided travel agent services. Please include a point of contact and telephone number for each. 20. What obstacles do you typically encounter when setting up travel agent services and how are they resolved? 21. What is the commercial practice for acquiring travel agent services? Please provide a sample contract for your services. 22. What is the commercial pricing structure for providing travel agent services? 23. What are the commercial terms and conditions for providing and maintaining travel agent services? 24. In your view, are there any regulatory, economic, technological, or other barriers that impede the provision of travel agent services to a Government entity? 25. What information do you need from a potential client in order to prepare a bid for providing travel agent services? 26. What services do you perform for your private sector clients? Are there any services the Government isn?t currently using that you believe it should be using? 27. What is your commission structure? What are the sources of your commissions? PLEASE REFERENCE TMC-0002 IN YOUR EMAIL RESPONSES.