Waitlist Management and Client Scheduling

The contract is for the operation of a client waitlist system designed to manage scheduling, notifications, and prioritization for services funded by the Community Development Block Grant program. The system must efficiently handle client intake, track service eligibility and need levels, and dynamically prioritize individuals based on assessed urgency and criteria established for CDBG-funded programs. It requires robust functionality to automate appointment scheduling, deliver timely notifications to clients via preferred communication channels, and ensure transparency and equity in the allocation of limited resources. The subcontract falls under NAICS code 561410, indicating it involves administrative management and support services, and is issued by the Wisconsin Human Services agency with a response deadline of June 23, 2026. It does not specify a set-aside type or agency contact information and does not define a physical place of performance, suggesting the work may be performed remotely or statewide. The system must align with state and federal compliance standards for CDBG funding and ensure data security, accurate recordkeeping, and accessibility for underserved populations. All operations must be scalable, audit-ready, and capable of integrating with existing state or local service platforms as needed.