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Warranty and Technical Support Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract covers the provision of comprehensive post-delivery technical support, troubleshooting, warranty service, and replacement logistics for defective CEFALY units over a five-year period. This includes all necessary resources to respond to customer inquiries, diagnose product issues, facilitate repairs or replacements, and manage the logistical aspects of returning faulty units and delivering functional replacements in a timely manner. The scope ensures that end users receive consistent, high-quality support throughout the warranty term to maintain product reliability and user satisfaction. The agreement is structured as a subcontract under the Department of Veterans Affairs, specifically managed by the 246-NETWORK Contracting Office 6. It is classified under NAICS code 811212, which pertains to electronic equipment repair and maintenance. The contract was posted on June 23, 2026, and does not specify a set-aside type or detailed performance location. All support activities must adhere to the requirements outlined in the contract to ensure seamless operations and compliance with VA standards for veteran-facing medical device support.

General Info

Five-year technical support and warranty service for CEFALY units under VA contract 246-NETWORK.

Agency

Department Of Veterans Affairs → 246-NETWORK Contracting Office 6 (36C246)

NAICS

811212 - Computer and Office Machine Repair and Maintenance

Place of Performance

VA

Set-Aside

NONE

Documents

This scope was carved out of 36C24626Q0587.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

6515-- Cefaly Connected Migraine Devices

AI Contract Breakdown

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Timeline

PostedJun 23

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 246-NETWORK Contracting Office 6 (36C246)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → 246-NETWORK Contracting Office 6 (36C246)

Office AddressN/A

ContactsNo contact information available

Full Description

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Post-delivery technical support, troubleshooting, warranty service, and replacement logistics for defective CEFALY units over the 5-year contract period.

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Posted before this notice, open and closed

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Technical Installation and Commissioning Support

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On-Site Installation & Commissioning Services

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