Warranty and Technical Support Services

San Diego County is seeking a subcontractor to provide comprehensive five-year warranty and technical support services for all automated external defibrillator units under its jurisdiction. The coverage includes full repair and replacement of defective units, round-the-clock technical support, and dedicated customer service to ensure uninterrupted availability and functionality of the devices. The contractor must maintain detailed service logs and implement a robust system for tracking response times, service outcomes, and equipment status to guarantee accountability and timely resolution of issues. All services must be delivered in alignment with the operational needs of San Diego County, with performance requirements centered on reliability, responsiveness, and compliance with industry best practices for medical device support.