WSF - POINT-OF-SALE SOLUTION

The Washington State Department of Transportation is soliciting a comprehensive Point-of-Sale (POS) solution for Washington State Ferries to replace approximately 85 end-of-life devices. The scope includes the provision of software, hardware, and services for staffed vehicle and passenger tollbooths, self-service ticketing kiosks, and turnstile interfaces, along with payment terminals, device management, and revenue control. A primary goal of the project is to enable open payment and digital wallet acceptance, allowing the agency to exit its current Cardholder Data Environment through validated P2PE and tokenization. Additionally, the solution must be ADA-compliant, featuring multilingual capabilities, audio jacks, and Bluetooth functionality for kiosks, and must integrate with a companion Ticketing and Reservations Solution. The procurement process utilizes a multi-step evaluation involving a pass/fail responsibility determination and a weighted scoring system for cost and non-cost factors. Bids are due by December 31, 2026, and must be submitted in files under 30MB without the use of zipped folders. Award criteria include a demonstration and interview phase for top-scored bidders. Performance is governed by strict go-live and final acceptance criteria, including the requirement of three consecutive months of successful production operation and the absence of Severity 1 defects. The contractor must adhere to state technology oversight, NIST and FIPS standards for data sanitization and encryption, and provide a 60-day transition period upon contract expiration.