Jacqueline Miller

Jacqueline Miller serves as the primary contracting lead within the Contracts Services office of the Library of Congress, where she manages the acquisition of specialized information technology and media services critical to the preservation and digital accessibility of the nation’s cultural heritage. Her responsibilities include planning, soliciting, and awarding contracts for large-scale digitization, metadata systems, digital preservation infrastructure, and accessible media platforms. She ensures that procurement aligns with federal standards for accessibility, archival integrity, and long-term technological sustainability, directly supporting the Library’s mission to expand public access to its vast collections through modern digital stewardship. Miller maintains longstanding partnerships with a select group of specialized vendors, including the Clovernook Center for the Blind & Visually Impaired, Accessibility Services Inc., and the University of Washington, reflecting a focus on organizations with deep expertise in accessibility, archival digitization, and library science. She frequently collaborates with niche providers such as Castro & Company, LLC, and the Utah State Library Division, favoring vendors with proven experience in handling fragile analog materials, producing accessible digital formats, and implementing ADA-compliant user interfaces. Her contracting approach emphasizes technical capability, institutional alignment, and mission-driven outcomes over volume-based competition. Miller’s procurement portfolio reflects no set-aside preferences, with 100% of awards issued under full and open competition. This pattern indicates a strategic emphasis on selecting the most technically qualified vendors regardless of socioeconomic designation, prioritizing specialized expertise and proven performance in complex archival and accessibility domains over socioeconomic targeting. Her primary NAICS focus includes 519210 (Libraries and Archives), where she procures digital collection management systems and metadata services; 513120 (Periodical Publishers) for digitized journal and newspaper archives; and 334310 and 334516 for specialized audio/video equipment and analytical laboratory instruments used in media restoration. She also frequently awards contracts under 561410 for document preparation and transcription services, demonstrating deep technical expertise in heritage preservation technologies and accessible information systems.