Melissa Kloman

Melissa S. Kloman serves as a Contract Specialist within the Office of Acquisition and Grants at the Social Security Administration, where she plays a pivotal role in executing procurements that support the agency’s mission to deliver secure, reliable, and modernized social security services. She manages the full lifecycle of acquisitions—including solicitation, evaluation, award, and contract administration—focusing primarily on IT modernization, systems integration, cybersecurity, and facility-related services critical to operational continuity. Her work ensures that SSA’s infrastructure aligns with federal compliance standards while enabling efficient benefit delivery and public trust. Kloman maintains longstanding relationships with key contractors including CA, Inc., Johnson Controls, Inc., East Coast Welding & Construction Co., Inc., and ColorID, LLC, reflecting a preference for established vendors with proven capabilities in enterprise IT, facility maintenance, and secure identification systems. Her contracting patterns demonstrate a reliance on experienced prime contractors capable of delivering complex, mission-critical solutions under stringent federal security and performance requirements, with a focus on performance-based contracting and outcome-driven deliverables. Her set-aside preferences are overwhelmingly aligned with open competition, with 87.8% of awards issued without socioeconomic set-asides. While small business participation is limited, she consistently supports Total Small Business Set-Asides (8.2%), with smaller allocations for 8(a) and HUBZone programs, indicating a balanced but non-priority approach to socioeconomic contracting, guided by market availability and mission urgency. Her primary procurement focus lies in NAICS 721110 (hotels and motels) and 722320 (caterers), reflecting support for temporary housing and hospitality services during agency-wide events or workforce relocations. She also actively procures Other Computer Related Services (541519) and Translation and Interpretation Services (541930), demonstrating expertise in securing specialized technical and linguistic support essential to SSA’s national service delivery model.