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2030 Census Questionnaire Assistance (CQA)

Active
Federal

Contract Overview

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The 2030 Census Questionnaire Assistance (CQA) project, managed by the Department of Commerce, is designed to facilitate the completion of the 2030 Census. The operation focuses on providing direct support to the public through customer service representatives who will answer frequently asked questions and guide callers through the questionnaire process. In cases where callers agree, representatives are authorized to complete the questionnaires over the phone via a structured interview process. This opportunity is currently listed as a forecast with a posted date of August 21, 2026, and falls under NAICS code 561422. The primary place of performance is located in Suitland-Silver Hill. Interested parties can coordinate with Matthew S. Gore or the DOC OSDBU for further information regarding this initiative.

General Info

Commerce project providing customer service and phone assistance for 2030 Census questionnaires.

Agency

Department of Commerce

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

SUITLAND-SILVER HILL, MD, USA

Set-Aside

NONE

Documents

0

No documents available

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDepartment of Commerce
Contacts2 people available
OfficeN/A
Organization / Agency
Department of Commerce
Office AddressN/A
Contacts

Full Description

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2030 Census Questionnaire Assistance (CQA) - As a part of the 2030 Census, the 2030 CQA operation will provide support in the form of answering frequently asked questions, helping callers fill out the 2030 Census questionnaire by answering their inquiries, and completing questionnaires over the phone via an interview between the caller and a customer service representative (CSR) if the caller obliges.

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Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

2 days ago

DEADLINE

in about 1 month
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