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This Government Contract opportunity from Department Of Veterans Affairs was posted on May 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7 Help Desk Support (Tier 1–2) for Accessibility Tools

Closed
Federal

Contract Overview

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This contract entails providing continuous, around-the-clock frontline technical support for users of EnCaption 4 and associated productivity tools, focusing on issue triage, user training, and managing escalations. The support services are categorized under Tier 1 and Tier 2 help desk functions, ensuring prompt resolution of accessibility-related technical issues. The contract falls under the subcontract category with a NAICS code of 541512, which relates to computer systems design services. The Department of Veterans Affairs is the contracting agency overseeing this effort through its Pcac (36C776) office. Although specific location details for the office and performance site are not provided, the nature of the contract suggests remote or distributed support capabilities. The solicitation was posted on May 19, 2026, with a response deadline set for June 1, 2026. The contract aims to enhance the accessibility and usability of EnCaption 4 by delivering expert assistance to end users, ensuring operational efficiency and improved user experience.

General Info

Provide 24/7 Tier 1 and 2 technical support for EnCaption 4 users under VA subcontract.

Agency

Department Of Veterans Affairs → Pcac (36C776)

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

OH

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Pcac (36C776)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Pcac (36C776)
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide frontline technical assistance for users of EnCaption 4 and related productivity tools, including issue triage, user training, and escalation management.