This Government Contract opportunity from Department Of Veterans Affairs was posted on May 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
24/7 Help Desk Support (Tier 1–2) for Accessibility Tools
Contract Overview
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This contract entails providing continuous, around-the-clock frontline technical support for users of EnCaption 4 and associated productivity tools, focusing on issue triage, user training, and managing escalations. The support services are categorized under Tier 1 and Tier 2 help desk functions, ensuring prompt resolution of accessibility-related technical issues. The contract falls under the subcontract category with a NAICS code of 541512, which relates to computer systems design services. The Department of Veterans Affairs is the contracting agency overseeing this effort through its Pcac (36C776) office. Although specific location details for the office and performance site are not provided, the nature of the contract suggests remote or distributed support capabilities. The solicitation was posted on May 19, 2026, with a response deadline set for June 1, 2026. The contract aims to enhance the accessibility and usability of EnCaption 4 by delivering expert assistance to end users, ensuring operational efficiency and improved user experience.
General Info
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NAICS
Place of Performance
OHSet-Aside
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Timeline
Submission Closed
