This Government Contract opportunity from Department Of Veterans Affairs was posted on May 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Help Desk Support (Tier 1–2) for Accessibility Tools

Closed

Federal

Submission Closed06/01/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

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PA031-26, Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solut

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Network Infrastructure & Cybersecurity Hardening

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AI System Implementation and Engineering Services

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RFxPremier Artificial Intelligence (AI) Systems and Services

Solicitation # 26RFP-ITN6769-4

Solicitation 26RFP-ITN6769-4 is a Request for Proposal issued by Florida State University on behalf of the South Dakota State Government and other participating states to establish Master Agreements for Artificial Intelligence (AI) Systems and Services. The primary objective is to leverage the collective purchasing power of multiple state and local government entities to secure the best overall value and more favorable pricing than individual entities could obtain independently. The scope of work encompasses a broad range of AI-related services, including software for email, monitoring, and databases, as well as consulting for strategic technology planning, IT security, and safety. Additionally, the agreements cover system implementation, engineering, software maintenance, project management, and computer-based training. The solicitation is categorized under NAICS code 541512. Proposals must be submitted by October 21, 2026, at 3:00 PM EST. Interested bidders are explicitly instructed not to submit responses through ESM Sourcing, but instead to follow the submission guidelines provided in the RFP documents available on the RFx Premier website. The award will be based on the best value provided to the participating agencies.

South Dakota State Government

POSTED

DEADLINE

Program Implementation and Training Specialist

POSTED

DEADLINE

Fleet Management Information System (FMIS) Specialist

Department of Public Works

POSTED

about 24 hours ago

DEADLINE

in 20 days

AI Contract Overview

This contract entails providing continuous, around-the-clock frontline technical support for users of EnCaption 4 and associated productivity tools, focusing on issue triage, user training, and managing escalations. The support services are categorized under Tier 1 and Tier 2 help desk functions, ensuring prompt resolution of accessibility-related technical issues. The contract falls under the subcontract category with a NAICS code of 541512, which relates to computer systems design services. The Department of Veterans Affairs is the contracting agency overseeing this effort through its Pcac (36C776) office. Although specific location details for the office and performance site are not provided, the nature of the contract suggests remote or distributed support capabilities. The solicitation was posted on May 19, 2026, with a response deadline set for June 1, 2026. The contract aims to enhance the accessibility and usability of EnCaption 4 by delivering expert assistance to end users, ensuring operational efficiency and improved user experience.

General Info

Provide 24/7 Tier 1 and 2 technical support for EnCaption 4 users under VA subcontract.

Agency

Department Of Veterans Affairs → Pcac (36C776)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Set-Aside

NONE

Documents

This scope was carved out of 36C24C26Q0005.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DE01--EnCaption 4 Closed Captioning SLA (VA-26-00048911) Avery/Morgan

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 19

subcontract

Response DeadlineJun 1

Deadline has passed

Submission Closed

06/01/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Pcac (36C776)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Pcac (36C776)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide frontline technical assistance for users of EnCaption 4 and related productivity tools, including issue triage, user training, and escalation management.