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24/7 Phone Answering & Call Center Operations

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract establishes the provision of continuous telephone operator support services, ensuring 24/7 availability for managing incoming, outgoing, and internal calls. Operators will utilize Cisco CP 8841 phones integrated with Automatic Call Distribution (ACD) systems to handle call routing efficiently. A key requirement is adherence to stringent response times, particularly distinguishing between emergency and routine calls, to ensure prompt and reliable communication. Designated as a subcontract specifically set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC), the contract falls under the NAICS code 561421 and is associated with the Department of Veterans Affairs through the 244-NETWORK Contract Office 4 (36C244). While specific location details are not provided, the emphasis is on maintaining seamless call center operations that support the needs of the agency, reflecting an ongoing commitment to high-quality customer service and operational readiness.

General Info

24/7 telephone operator support using Cisco phones for VA, prioritizing emergency call response.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

NAICS

561421 - Telephone Answering Services

Place of Performance

PA

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C24426Q0223.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

R699--642-26-2-431-0004 | SEA 32705 | Temp Staffing-Switchboard/Telephone Operators | NCO 4 Services 4 (VA-26-00032632)

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedFeb 19

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 telephone operator support for incoming, outgoing, and internal calls using Cisco CP 8841 phones and ACD systems. Must meet strict response times for emergency and routine calls.

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