24/7 Remote Technical Support & Alert Response
Contract Overview
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AI Contract Overview
This contract involves providing continuous remote monitoring, technical troubleshooting, and rapid alert response services for the TempTrak network used at Veterans Affairs facilities. The scope includes ensuring 24/7 technical support to promptly address system alerts and maintain the operational integrity of the network, which is critical for VA healthcare operations. The work is subcontracted under NAICS code 541512, indicating a focus on computer systems design and related services. Managed by the Department of Veterans Affairs through the 242-NETWORK Contract Office 02 (36C242), this contract emphasizes maintaining system reliability and quick issue resolution to support uninterrupted service. While specific location and contact details are not provided, the performance of the contract encompasses the TempTrak network across various VA facilities, ensuring that technical support is available at all times to sustain the network’s functionality.
General Info
Agency
NAICS
Place of Performance
NYSet-Aside
Documents
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