425 Transportation Assistance Travel Management Services

FEMA is seeking a contractor to provide comprehensive travel management services to support the temporary relocation of disaster survivors following a presidentially declared disaster across the United States, its territories, and possessions. The contractor will act as a travel consultant, arranging round-trip transportation for all household members and their pets, collectively referred to as Travelers, ensuring seamless movement during emergency response efforts. Services encompass the full lifecycle of travel coordination, including integrated booking, ticketing, research into best practices from prior operations, real-time ticket tracking, quality assurance, data aggregation, and detailed reporting to support FEMA’s operational needs. This contract opportunity is reserved exclusively for small businesses under the NAICS code 561599 and is targeted to support relocation efforts with a primary place of performance in Puerto Rico. Federal emergency management personnel, including Felicia Castillo and Corey Perro, are designated as points of contact for inquiries, while Amy Connolly serves as the Small Business Specialist to assist interested vendors. The contract emphasizes the need for end-to-end travel fulfillment, requiring the contractor to manage logistics with precision, adaptability, and accountability to ensure survivors and their pets are moved safely and efficiently during times of crisis.